Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at  info@yventa.nl. Please note that returns must be sent to the following address: 
Yventa
Weteringweg 18
2641 KM / Pijnacker
Nederland

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at info@yventa.nl.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and do our best to resolve it for you.

 

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and purchase the new item separately once your return has been accepted.

14-Day Cooling-Off Period for EU Consumers

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason.

As stated above, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved.

If approved, you will be automatically refunded within ten business days via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return, please contact us at info@yventa.nl.