Customer Service

At Yventa, customer satisfaction is always our top priority. We want to ensure that your experience with our products and services is as smooth and pleasant as possible. That is why we have gathered key information and answers to frequently asked questions for you. Should you still need assistance, please do not hesitate to contact us.

Frequently Asked Questions

Shipment

We strive to process your order and have it delivered as quickly as possible. We generally use PostNL for this purpose.

Please keep in mind, however, that the speed of delivery depends on the courier services.

Returns

Is your purchase not quite what you expected? Don't worry—returning it is easy. Please note that you are responsible for the return shipping costs. It is important that products are returned in their original condition; this allows us to process your return quickly and issue your refund.

Payment

You can choose from various payment options, including iDEAL, Klarna, Apple Pay, Google Pay, and credit card. These options offer you the flexibility to pay in the way that is most convenient for you, with the assurance that your transaction is processed securely.

Product Care

Dry clean only. Because YVENTA scarves are woven from the finest, high-quality Italian silk, the fabric is extremely delicate. We advise you to be careful with sharp jewelry, watches, and long fingernails when putting on or wearing the scarf. This will help prevent unwanted snags and ensure the silk retains its smooth, luxurious texture. Furthermore, avoid direct contact with rain, perfume, and chemicals, and preferably store the scarf laid flat and untied.